Terms & Conditions

Last updated: 16 October 2026

Effective date: 21 October 2026

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the SLPractice platform, including our website at www.slpractice.com and all related services (the "Service").

The Service is provided by SLPractice Ltd, a company registered in England and Wales (company number: 17070357), with its registered office at 12 Hillside Road, St Albans, AL1 3QL, United Kingdom ("SLPractice", "we", "us", or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

Important: SLPractice is a resource creation tool. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any condition. It does not provide clinical advice, diagnosis, or treatment recommendations. You are responsible for exercising professional judgment when using any resources created through the Service.

2. Definitions

  • "Client Data" means personal data about the children, students, or other people you work with that you input into the Service or that is generated through your use of it, including profile details, Inputs about those people, and Play Activity Data.
  • "Content" means any text, images, audio, or other materials created through the Service using your Inputs.
  • "Credits" means the monthly resource creation allowance associated with your subscription plan.
  • "Inputs" means the prompts, messages, images, voice dictation, and other materials you provide to the Service.
  • "Play Activity Data" means data recorded when Resources are played, such as the answers selected, whether they were correct, attempts, progress, and completion.
  • "Resources" means the AI-generated therapy materials produced by the Service.
  • "Team" means the account through which an organisation or individual practitioner uses the Service, and "Workspace" means a space within a Team where its Resources and profiles are kept.

3. Eligibility and Accounts

You must be at least 18 years old to create an account. The Service is designed for professionals - children may interact with shared Resources but must not create accounts. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us at support@slpractice.com if you become aware of any unauthorised access.

4. The Service

SLPractice is an AI-powered platform that enables professionals to create personalised therapy resources. Resources are generated using third-party AI services and may include text, images, and audio. You may share Resources via links with parents, caregivers, or school staff; recipients do not need an account.

We do not guarantee uninterrupted or error-free access. We may suspend the Service for maintenance, updates, or reasons beyond our control.

5. Subscription Plans and Billing

5.1 Plans

SLPractice offers free and paid subscription plans. For current plans, pricing, and Credit allocations, see the pricing page on our website.

All prices are displayed exclusive of tax unless stated otherwise. If applicable taxes apply in your jurisdiction, they will be added at checkout. We will give reasonable notice before changing how tax is displayed on our pricing.

We reserve the right to adjust pricing and plan features with reasonable notice. Price changes will not affect your current billing cycle.

5.2 Credits

Each plan includes a monthly Credit allocation. Credits are consumed when you create Resources, as detailed on the pricing page. Credits reset monthly and do not roll over. When your Credits are used up, you cannot create new Resources until they reset, but you retain access to all existing Content.

5.3 Billing and payment

  • Payments are processed securely by Stripe. We do not store your payment card details.
  • Monthly subscriptions are billed on the same date each month.
  • Annual subscriptions are billed upfront for the full year. Credits are still allocated and reset on a monthly basis.
  • All paid subscriptions auto-renew at the end of each billing period unless you cancel before the renewal date.

5.4 Failed payments

If a payment fails, Stripe will attempt to retry the charge automatically. If payment remains unsuccessful after Stripe's retry period, your subscription will be cancelled and your account will be automatically downgraded to the Free plan. Specifically:

  • Your existing Content, Profiles, and Resources will be preserved - we do not delete data due to payment failure.
  • Your Credit allocation will reset to the Free plan level.
  • You may reactivate a paid subscription at any time by updating your payment details in your account billing settings.

5.5 Cancellation

  • You may cancel your subscription at any time in your account billing settings. If you have questions about cancellation, contact support@slpractice.com.
  • Cancellation takes effect at the end of your current billing period. You will retain access to paid features until then.
  • At the end of the billing period, your account will be automatically downgraded to the Free plan. All your existing Content, Profiles, and Resources will be preserved.
  • We do not offer refunds for partial billing periods, except where required by applicable consumer protection law (see Section 5.6).

5.6 Cooling-off period

UK consumers may have a statutory right to cancel within 14 days of purchase. Contact support@slpractice.com for details.

5.7 Plan changes

Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.

6. Your Content

6.1 Ownership

You retain any rights you have in your Inputs. You are responsible for your Inputs and for all Content you create using the Service, including how you use and distribute it.

6.2 Permitted and restricted uses

You may use Resources in your own professional practice and share them with parents, caregivers, and school staff via the Service. You may not resell or commercially redistribute Resources.

6.3 Licence to SLPractice

By using the Service, you grant SLPractice a non-exclusive, worldwide, royalty-free licence to use, host, store, reproduce, display, distribute, and adapt your Inputs and Content solely to provide and improve the Service. This includes the right to sub-licence to our sub-processors as necessary. This licence continues for the duration of your account and terminates when your Inputs and Content are deleted. We process Client Data only as set out in Section 10.

6.4 Feedback

If you provide feedback or suggestions about the Service, you grant us a perpetual, royalty-free licence to use that feedback without obligation to you.

7. AI-Generated Content

Resources are created using third-party AI services for text, image, and voice generation. Your Inputs are sent to these services to generate content. See our Privacy Policy Section 5 for details of the sub-processors we use.

AI-generated content may contain errors, inaccuracies, or inappropriate material. You must review all Resources before using them with children or students. You accept full responsibility for your decision to use any Resource. SLPractice accepts no liability for the accuracy or suitability of AI-generated content.

You are responsible for ensuring your Inputs do not infringe third-party intellectual property rights. We cannot guarantee that AI-generated content will not resemble or reproduce protected material.

8. Your Obligations

You are responsible for all clinical and educational decisions made using the Service and must comply with applicable law, your professional safeguarding obligations, and these Terms. If you input Client Data, you (or the organisation you work for) are the data controller and are responsible for having a lawful basis for it, including a condition for processing any health or other special category data; for giving any privacy information required to the children, students, and families concerned; and for inputting only the Client Data that is necessary (see Section 10). SLPractice may suspend your account immediately if we reasonably believe your use poses a risk to a child.

9. Prohibited Uses

You must not: (a) use the Service to create, upload, or distribute illegal, harmful, or abusive content; (b) access another user's account or data without authorisation; (c) reverse-engineer or scrape any part of the Service; (d) use the Service to build a competing product; (e) circumvent security measures or usage limits; (f) resell or commercially redistribute the Service.

We reserve the right to suspend or terminate your account if you breach these restrictions.

When you share Resources via links, you are responsible for ensuring sharing is appropriate. Shared links provide view and play access only. SLPractice is not responsible for what recipients do with shared Resources.

10. Data Protection (Embedded DPA)

10.1 Roles

This section is a data processing agreement under Article 28 of the UK GDPR. For Client Data, you (or, where you use the Service as part of a Team, the organisation or individual that owns that Team) are the data controller and SLPractice is the data processor. For your account data and the other personal data described in our Privacy Policy, SLPractice is the data controller.

10.2 Details of the processing

  • Subject matter and duration: providing the Service, for as long as your account exists and until Client Data is deleted under Section 10.6.
  • Nature and purpose: storing Client Data; generating, editing, and delivering Resources using AI services; recording Play Activity Data and making it available, including as progress reports and insights, to members of the relevant Workspace; and supporting, securing, and maintaining the Service.
  • Types of personal data: profile details (such as nickname, age, interests, language, and voice preference); Inputs that relate to individuals, including images; Play Activity Data; and any other information you choose to input.
  • Special category data: depending on what you choose to input, Client Data may include information about health or disability, such as speech, language, and communication needs.
  • Data subjects: the children, students, and other people you work with, and their parents or carers.

10.3 Our obligations

We will: (a) process Client Data only on your documented instructions - these Terms and your use of the Service's features are your instructions - including with regard to international transfers, unless the law requires otherwise, and tell you if we believe an instruction infringes data protection law; (b) ensure that anyone authorised to process Client Data is bound by confidentiality; (c) implement appropriate technical and organisational security measures; (d) assist you, taking into account the nature of the processing, in responding to requests from individuals exercising their rights and in meeting your obligations on security, breach notification, data protection impact assessments, and consultation with the ICO; (e) notify you without undue delay after becoming aware of a personal data breach affecting Client Data; and (f) make available the information necessary to demonstrate compliance with this section, and allow for and contribute to audits, including inspections, on reasonable written notice.

10.4 Service quality and anonymised data

You instruct us to: (a) monitor and review use of the Service to maintain its quality, safety, and security; and (b) create anonymised, aggregated statistics from Client Data, which do not identify any individual, to improve the Service. We do not use Client Data for marketing or advertising.

10.5 Sub-processors

You give general authorisation for us to engage the sub-processors listed in our Privacy Policy (Section 5). We impose data protection obligations on each sub-processor equivalent to those in this section and remain responsible for their performance. We will notify you before adding or replacing a sub-processor. If you object on reasonable data protection grounds, we will work with you in good faith to resolve the objection; if we cannot, you may close your account.

10.6 Deletion

When your account is closed, we delete the Client Data it holds within 14 days, unless the law requires us to keep it; you can ask for an export first by emailing support@slpractice.com. Client Data in a Team's Workspaces stays available to that Team until the Team deletes it or its account is closed. Copies held in backups and by sub-processors are deleted on their own schedules.

10.7 International transfers

Where sub-processors are located outside the UK, we put appropriate safeguards in place, as described in our Privacy Policy.

11. Limitation of Liability

11.1 Scope

To the maximum extent permitted by law, our total aggregate liability shall not exceed the greater of (a) the total fees you have paid in the 12 months preceding the claim, or (b) £100. We are not liable for any indirect, incidental, special, consequential, or punitive damages. SLPractice accepts no liability for clinical or educational outcomes arising from use of Resources.

11.2 Exceptions

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot be excluded or limited by applicable law, including under the Consumer Rights Act 2015 (where applicable).

11.3 Consumer rights

If you are a consumer under UK law, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

12. Termination

12.1 Termination by you

You may close your account at any time by emailing support@slpractice.com. You can cancel a paid subscription at any time in your account billing settings (see Section 5.5).

12.2 Termination or suspension by us

We may suspend or terminate your account if you materially breach these Terms, if we are required to by law, or if we cease to offer the Service. We may suspend immediately where we reasonably believe there is a risk to child safety, illegal activity, or the security of the Service.

12.3 Effect of termination

On termination, your right to use the Service ceases. When your account is closed, we delete your data from our systems within 14 days, except billing records, which we keep for as long as the law requires. Copies held by our service providers are deleted on their own schedules. Client Data is deleted as set out in Section 10.6. Sections that by their nature should survive termination will continue to apply.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you by email before material changes take effect. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree, you may terminate your account.

14. Governing Law and Disputes

14.1 Governing law

These Terms are governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also bring proceedings in the courts of the country in which you are domiciled.

14.3 Dispute resolution

If you have a complaint, email support@slpractice.com. Nothing prevents you from bringing court proceedings at any time.

15. General

15.1 Entire agreement

These Terms (together with our Privacy Policy) constitute the entire agreement between you and SLPractice in relation to the Service.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 No waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.

15.5 Force majeure

Neither party is liable for failures or delays caused by events beyond reasonable control.

16. Contact Us

If you have any questions about these Terms, please contact us: